Privacy policy

Privacy Policy

Last Updated: January 1st, 2026

At Keep Products ("Keep", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our products, place an order, communicate with us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you. Shopify may process personal information in connection with providing its platform and related services. By accessing or using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be associated with you.

Depending on how you interact with Keep, we may collect the following information:

Contact Information

This may include:

Your name
Email address
Phone number
Billing address
Shipping address
Other contact details you provide to us

Order and Transaction Information

When you place an order, we may collect information such as:

Products ordered
Order number
Order value
Purchase history
Shipping and delivery information
Refund, replacement, return, or cancellation information
Payment and transaction details

Payment information may be processed through third-party payment providers. We may not directly store your complete card or banking credentials.

Account Information

If you create an account on our website, we may collect information associated with your account, such as your login details, preferences, and account information.

Communications

When you contact us through email, WhatsApp, Instagram, our website, or other communication channels, we may collect the information you provide, including the contents of your communication.

Photos and Videos

If you contact us regarding a damaged, broken, missing, or incorrect product, you may provide photographs or videos as proof of the issue.

We may use this information to verify your claim and determine whether a refund or replacement is applicable under our Return & Refund Policy.

Device and Website Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Network information
Pages visited
Website interactions
Date and time of visits
Other technical information made available through your browser or device

This information may be collected through Shopify and/or cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

Create an account
Place an order
Enter your information during checkout
Contact customer support
Subscribe to communications
Submit a refund or replacement request
Communicate with us through WhatsApp or Instagram
Provide photographs or videos relating to an order

Automatically Through Our Website

Certain information may be collected automatically when you browse or interact with our website through cookies, pixels, log files, and similar technologies.

From Service Providers

We may receive or process information through service providers that help us operate our website, process payments, manage orders, provide shipping services, or provide other business-related services.

From Third Parties

We may receive information from third parties where necessary to provide our services, process transactions, prevent fraud, or fulfil our legal obligations.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

Process your orders
Process payments
Confirm your purchases
Arrange shipping and delivery
Provide order tracking
Communicate order updates
Process cancellations, refunds, returns, and replacements

Customer Support

We use your information to respond to enquiries, resolve issues, verify orders, and provide customer support.

Damaged, Missing, or Incorrect Product Claims

If you submit a claim regarding a damaged, broken, missing, or incorrect product, we may use the information, photographs, and videos you provide to verify the claim and determine the appropriate resolution.

Improving Our Services

We may use information about how customers interact with our website and services to improve our products, website, customer experience, and business operations.

Security and Fraud Prevention

We may use personal information to help detect, investigate, and prevent fraudulent, illegal, unauthorized, or harmful activity and to protect the security of our website and services.

Communications and Marketing

Where permitted by applicable law and where appropriate, we may use your contact information to send you promotional or marketing communications.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send essential communications relating to your orders, transactions, account, or customer-service requests.

Legal and Regulatory Requirements

We may use and disclose personal information where necessary to comply with applicable laws, regulations, legal processes, government requests, or other legitimate legal requirements.

4. Shopify and Third-Party Service Providers

Our website is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store.

Information you provide through our website may be processed by Shopify in connection with providing its services to us. Shopify's own privacy practices are described in its privacy policy. We may also use other third-party service providers where necessary to operate our business. These may include providers involved in:

Payment processing
Shipping and logistics
Website hosting and technology
Order fulfilment
Customer support
Analytics and website performance
Fraud prevention and security

These service providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to Keep, except where otherwise permitted or required by law.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you select, your payment information may be collected directly by the relevant payment provider.

Keep does not necessarily receive or store your complete credit card, debit card, banking, or other sensitive payment credentials.

Payment providers may process your information according to their own privacy policies and security practices.

6. Shipping and Order Information

To fulfil and deliver your order, we may share necessary information with shipping and logistics providers.

This may include your:

Name
Phone number
Email address
Delivery address
Order details

This information is shared where necessary to arrange delivery, provide tracking information, and communicate shipment updates.

7. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

Enable essential website functionality
Remember preferences
Understand how visitors use our website
Improve website performance
Provide a better shopping experience
Support security and fraud prevention

You may be able to manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of parts of our website.

The specific cookies and technologies used may change as we add, remove, or update services on our website.

8. Sharing of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

Shopify
Payment processors
Courier and logistics providers
Technology and website service providers
Customer-support service providers
Analytics or security providers, where used
Professional advisers, where necessary
Government authorities or law-enforcement agencies where legally required

We may also disclose information if necessary to protect our rights, customers, website, business, or other persons, or to investigate suspected fraud or unlawful activity.

We may disclose information as part of a business transaction, such as a merger, acquisition, restructuring, sale of assets, or similar transaction, subject to applicable law.

9. International Processing and Transfers

Some of our service providers, including Shopify and other technology or payment providers, may process or store information in countries outside India.

As a result, your personal information may be transferred to, stored in, or processed in another country.

Where required by applicable law, we will take appropriate measures in relation to such transfers and processing.

Shopify also states that information submitted through Shopify-powered stores may be processed in countries other than where a customer resides.

10. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on factors such as:

Whether it is necessary to provide our services
Whether you have an active customer relationship with us
Whether we need the information to fulfil an order
Whether we need it to resolve a dispute or customer complaint
Whether we are required to retain it for legal, tax, accounting, or regulatory purposes
Whether it is necessary to prevent fraud or protect our legal rights

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights relating to your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request information about how your personal information is processed
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Exercise other rights available under applicable law

These rights may be subject to legal limitations and exceptions.

To make a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

Shopify also provides privacy controls for information that Shopify processes directly. Where Shopify processes personal information on behalf of a merchant, Shopify indicates that customers should generally direct requests to the relevant merchant.

13. Marketing Communications

If you receive promotional emails or other marketing communications from Keep, you may opt out by following the unsubscribe instructions provided in the communication.

Opting out of promotional communications will not prevent us from sending necessary transactional communications, such as:

Order confirmations
Shipping updates
Delivery notifications
Refund or replacement updates
Customer-service communications

14. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social media platforms, or services.

If you follow a link to a third-party website, that website's privacy policy and terms will apply to your use of that website.

Keep does not control and is not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

15. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children who are not legally permitted to provide such information under applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us using the details below.

If we become aware that we have collected personal information in circumstances where collection was not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we update this Privacy Policy, we will change the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.