Return & Refund Policy

Effective Date: 1st January 2026

At Keep, every product is carefully made and packed before dispatch. We want to ensure that you receive the correct product in good condition. If you receive a damaged, broken, missing, or incorrect product, please follow the process below.

1. Damaged, Broken, Missing or Incorrect Products

If you receive a broken or damaged product, the wrong product, or find that an item is missing from your order, please contact us as soon as possible.

You can reach us through:

• Whatsapp: 9361529306

• Instagram: @keep.products

2. Required Proof

To help us verify the issue, you must provide appropriate proof along with your order details.

Depending on the issue, this may include:

• A clear photograph showing the broken or damaged product.

• A video of the package being unboxed showing a missing or incorrect product.

• Any additional photographs or information that may be required to verify the issue.

For missing or incorrect products, an unboxing video is strongly recommended as proof.

3. Refund or Replacement

Once the submitted proof has been reviewed and the issue is validated by Keep, we will offer one or both of the following options:

• Replacement of the affected product.

• Refund for the affected product/order, as applicable.

The available option(s) may vary depending on factors such as the quantity and size of the order, the nature of the issue, and the specific circumstances of the order. Keep will determine which option(s) are applicable.

However, once a claim is successfully validated, at least one of the two options: refund or replacement will be offered.

4. Verification & Approval

Refunds or replacements will only be processed after the submitted proof has been reviewed and the issue has been validated by Keep.

The validation and acceptance of submitted proof is at the sole discretion of Keep. Keep may request additional photographs, videos, or other information if required to verify the claim.

Claims without sufficient or valid proof may not be eligible for a refund or replacement.

5. Important Note

Please retain the product, packaging, and all items received until your claim has been reviewed and resolved. Do not discard or return any product unless instructed by Keep.

Our team will review your claim and guide you through the applicable refund or replacement process.